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FAQS

  • GENERALS
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    • What size am I?
      All of our products have a specified size chart in their respective product page. You may also email us at customercare@hotshapers.com or use our live chat to talk to one of our Hot Shapers Specialists. We will be pleased to assist you.
    • Does Hot Shapers really work?
      Hot Shapers® are very effective, and for better results we recommend you wear them every day even if you are not exercising. The more you use your Hot Shapers® the better result you’ll get. We also suggest that wearing Hot Shapers® should be complemented with a healthy diet and good hydration. Please see the HOW IT WORKS section.
    • What are the products made of?
      Hot Shapers® are made of Neotex smart fabric that increases core temperature during excercise, sports, walk, run, baby walk, at home or any physical activity.
    • How do I wash my Hot Shapers®?
      It is recommended to wash Hot Shapers® after each use, particularly after exercising. Hand wash in cold water with a soft detergent. Squeeze out and drain.
      - Hand Wash 30°C
      - Do Not Tumble Dry
      - Do not bleach
      - Do not iron
      - Do not wring
      - Do not dry clean
      - Line Dry / Hang Dry
      Warning: DO NOT tumble dry, DO NOT wring and DO NOT Iron your Hot Shapers®
  • PAYMENT
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    • What forms of payments do you accept?
      We accept Visa, MasterCard, Paypal
    • Is it safe to use my credit card on your site?
      Yes. We use standard SSL encryption and security procedures. No one at Hot Shapers.com ever sees your credit card information nor has access to it. No credit card information is ever stored in our databases. We continually update our process and procedures base on the latest security and e-commerce best practices.
  • BOOSTERS
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    • Do I need to be on a diet and exercise while wearing Hot Shapers?
      If your goal is to lose weight, we recommend you complement Hot Shapers with a balance diet and exercising at least 3x a week.
    • In how long will I see results?
      You will notice visible results within the first 4 weeks of consistent use.
    • What should I do if I want to get faster results?
      We recommend combining our products with the gel of your choice to boost results depending on your goal!
  • OTHERS
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    • How long does it take to receive a response from my email inquiry?
      You should normally receive a response from us within 24 hours.
    • What are your business hours?
      Our business hours are Monday through Friday 9 a.m. to 5:00 p.m. Eastern Time. We are closed on weekends and holidays.
    • How do I contact you?
      We are always here to help you! Our Customer Service Team is available between the hours of 9:00 am & 5:00 pm, EST (Monday - Friday). Talk to us via our live chat or email us at customercare@hotshapers.com.
    • What is your contact info?
      Hot Shapers®
      10650 NW 29th Terrace, Doral, FL 33172
      Email: customercare@hotshapers.com