If you have any questions, you've come to the right place!
- Hand Wash 30°C
- Do Not Tumble Dry
- Do not bleach
- Do not iron
- Do not wring
- Do not dry clean
- Line Dry / Hang Dry
Warning: DO NOT tumble dry, DO NOT wring and DO NOT Iron your Hot Shapers®
We want you to be fully satisfied with every item that you purchase from Hotshapers.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Please see our Return and Exchange Policy.
Prior to returning or exchanging item(s) purchased online, please contact our Customer Care Team via either live chat or email us at firstname.lastname@example.org for assistance.
We offer free shipping for all domestic orders.
Hot Shaper’s international shipping charges DO NOT include country specific customs, import, duties, or tax fees, associated with the delivery of your package. These fees must be paid by the customer directly to the delivery carrier at the time of delivery. Your charge from HOT SHAPERS® includes only the cost of your item(s) and the cost of shipping. Any additional charges for customs, import, duties, or tax fees must be paid by you. We have no control over these charges and cannot predict what they might be, as we ship worldwide and customs policies differ widely depending on destination. Please contact your local customs office.
Should you need to alter your shipping information after your purchase has been shipped, please contact us immediately via our live chat or email us at email@example.com. If your order has already shipped changes are not allowed.
Please be aware that if a package is returned to Hot Shapers® due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Hot Shapers® is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
Please first check the Tracking Number provided to you by us to see the most current location of your package. If you've waited a couple of days and you still don't have the package:
- See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.
- Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or behind bushes.
- Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.
- Contact the Carrier. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If you are unable to locate the package, you need to file a lost/stolen packages claim. If the carrier (USPS/FEDEX) cannot locate the package, USPS/FEDEX is to blame, NOT Hot Shapers®.
Please note that while we sincerely empathize with your situation, Hot Shapers®, like every other online merchant, has one thing to go by in order to 'prove' a package has been delivered: Delivery Confirmation. This is the industry standard to which we all adhere and use as a basis for confirming shipment delivery. As such, any order Confirmed Delivered by the shipping carrier is not eligible for a refund or replacement. However, please contact our Customer Care Team at firstname.lastname@example.org, and we will review on a case by case basis, at our sole discretion.
Please remember that Hot Shapers® is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
In case of theft, you may consider calling your local police office.
10480 NW 37 Terrace, Miami, FL 33187