Shipping & Returns

Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, taxes or shipping and processing charges. Consumer must pay applicable sales tax. No more than one discount code can be applied per purchase. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Hot Shapers has the right to end or modify any promotion at any time. Other restrictions may apply. Promo Codes cannot be applied retrospectively by you or our Customer Service team.

Once the Roulette is spun, use the code at the checkout to apply. The code will not apply automatically. Promo Codes cannot be applied retrospectively by you or our Customer Service team.

Free Gifts are only available while supplies last. Limit ONE (1) Free Gift per order. Purchase must meet minimum purchase condition to receive free gift (if applies). Subtotal does not include tax or shipping fees. Free Gifts automatically added to cart once threshold is reached. Free gifts subject to change without prior notice. Free gifts only available while supplies last. Other restrictions may apply.

You need to know:

- Free Expedited Shipping for purchases over $15.00. All orders below $15.00 are will be required to pay shipping; you'll be able to see the exact shipping fee at the checkout.

Hot Shaper’s international shipping charges DON’T include:

Additional charges for customs, import, duties, or tax fees must be paid by you. We don’t control these charges and we can’t predict what they might be, as we ship worldwide, and customs policies differ widely depending on destination. Please contact your local customs office.



Our main goal is to deliver products that you will be 100% satisfied with! If there are any issues with your purchase, we'd be happy to help fix the problem. Prior to returning or exchange item(s) purchased online, contact our Customer Service Team during 9:00 am to 5:00pm (EST) Monday to Friday via either chat or email at: customercare@hotshapers.com

We will exchange the item or refund the purchase price, subject to the following conditions:

  1. Return item(s) within 30 days of the delivery date.
  2. Must be in their original packaging and unused.
  3. You are responsible for costs associated with returning the item(s) to us. We cannot be responsible for packages mailed to us, we suggest that you use trackable mail service.
  4. Please allow up to 10 days from the time we receive your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
  5. We may refuse or delay returns if fraud or abuse is suspected.
  6. Refunds: the purchase price will be refunded (all shipping and handling charges are non-refundable) t you using the original payment method once we have received the returned item(s) back and confirmed that it meets conditions 1-2 above.
  7. Refunds for items reported as missing by the customer that are indicated as shipped will not be refunded.
  8. HOT SHAPERS® is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we will review on a case by case basis, at our sole discretion. Please contact our Customer Service Team for assistance.

Damaged & Incorrect item(s): If you receive a damaged, defective or incorrect item(s), contact our Customer Service Team within 30 days of delivery via: Web Chat email at: customercare@hotshapers.com We'll need your order number. Also, we may request that you send the damaged/defective or incorrect item(s) back to us.

Send your item(s) with a copy of the original receipt to Reason for your return:

10650 NW 29 TERRACE,
Doral, FL 33172

Security Policy

Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Doubts? Our satisfaction team
is waiting to chat with you!