Shipping & Returns

You need to know:

Hot Shaper’s international shipping charges DON’T include:

Additional charges for customs, import, duties, or tax fees must be paid by you. We don’t control these charges and we can’t predict what they might be, as we ship worldwide, and customs policies differ widely depending on destination. Please contact your local customs office.

customercare@hotshapers.com

RETURNS AND EXCHANGE POLICY

Our main goal is to deliver products that you will be 100% satisfied with! If there are any issues with your purchase, we'd be happy to help fix the problem. Prior to returning or exchange item(s) purchased online, contact our Customer Service Team during 9:00 am to 5:00pm (EST) Monday to Friday via either chat or email at: customercare@hotshapers.com

We will exchange the item or refund the purchase price, subject to the following conditions:

  1. Return item(s) within 30 days of the delivery date.
  2. Must be in their original packaging and unused.
  3. You are responsible for costs associated with returning the item(s) to us. We cannot be responsible for packages mailed to us, we suggest that you use trackable mail service.
  4. Please allow up to 10 days from the time we receive your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
  5. We may refuse or delay returns if fraud or abuse is suspected.
  6. Refunds: the purchase price will be refunded (all shipping and handling charges are non-refundable) t you using the original payment method once we have received the returned item(s) back and confirmed that it meets conditions 1-2 above.
  7. Refunds for items reported as missing by the customer that are indicated as shipped will not be refunded.
  8. HOT SHAPERS® is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we will review on a case by case basis, at our sole discretion. Please contact our Customer Service Team for assistance.

Damaged & Incorrect item(s): If you receive a damaged, defective or incorrect item(s), contact our Customer Service Team within 30 days of delivery via: Web Chat email at: customercare@hotshapers.com We'll need your order number. Also, we may request that you send the damaged/defective or incorrect item(s) back to us.

Send your item(s) with a copy of the original receipt to Reason for your return:

HOT SHAPERS®
10650 NW 29th Terrace,
Doral, FL 33172

Security Policy

Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Doubts? Our satisfaction team
is waiting to chat with you!