RETURN AND EXCHANGE POLICY
Changed your mind? It’s OK we still love you !
We want to make your returns process a lot easier thanks to our returns and exchange portal.
We have a 30-day money back guarantee Policy!
Our 30-day Money back guarantee Policy is valid ONLY to U.S. customers who purchased our products from HotShapers.com. Refund requests on purchases made via other third-party affiliates ( Amazon.com, Walmart.com or Groupon.com) health stores must be directed to the appropriate retailer. 30-day Money back guarantee is only valid for first-time purchases of a product, and redeemable item(s) must be shipped back to Hot Shapers Warehouse in order to process the return. Customer may not return the same item for refund more than once.
If you return your order for refund, $4.99 will be deducted due to our shipping and handling fee. The funds go back onto your original payment method, not including shipping costs on your original order. You'll get a confirmation email as soon as your refund has been processed. Please allow 10-14 business days for Exchanges/Returns to be processed.
We do not process refunds for LOST OR STOLEN packages confirmed DELIVERED by the carrier.
Original shipping costs are non-refundable. Items purchased outside of the United States are not eligible for returns due to customs issues. "Final Sale” means the specified items are not eligible for return or exchange.
In Hot Shapers, we have high standards for quality, comfort, fit, and style. As long as your product is unworn, unused, and unwashed with tags intact within 30 days from purchase.
You can definitely process your exchange if you need a different size or color, just click below to start your process.
You will receive a prepaid return label, and the replacement size will be sent as soon as we have received notice your complete order or items to exchange have arrived and are cleared of damages. The sooner you return the original, the faster you will receive the replacement.
The cost to return your incorrect size is on us!
RESERVED RIGHTS REGARDING RETURNS
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Are your items unused and you want to return them for a Refund? No problem! All items acceptable for Return must be within the 30 days of purchase in original condition (including packaging, free items, gels and supplements) with tags still attached and additional add-ons unopened and unused. All items must be unworn, unaltered, and unwashed. (Items considered "Flash Sale" cannot be returned) Just click below to start your process:
If you received items damaged, defective, incorrect, or missing, select the Exchange option and we’ll ship a brand new item ASAP.
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, taxes or shipping and processing charges. Consumer must pay applicable sales tax. No more than one discount code can be applied per purchase. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Hot Shapers has the right to end or modify any promotion at any time. Other restrictions may apply. Promo Codes cannot be applied retrospectively by you or our Customer Experience team.
FREE PRODUCT PROMOS
Free Gifts are only available while supplies last. Limit: ONE (1) Free Gift per order. Purchase must meet minimum purchase condition to receive a free gift (if applies). Subtotal does not include tax or shipping fees. Free Gifts automatically added to cart once threshold is reached. Free gifts subject to change without prior notice. Free gifts only available while supplies last. Other restrictions may apply.
If you decide to return your order for a Refund and received a Free product, please keep in mind that to receive the full refund amount, the Free product that was included with your purchase must also be returned, new, unused, with tags and/or seals.ULTIMATE FLASH SALE CAMPAIGN CONDITIONS:
Please read the terms and conditions before purchasing items from this campaign.
- Campaign products are limited in stock.
- Changes in size are NOT allowed, since we have limited amount in stock, we cannot guarantee the new sizes will be restocked (applies for all Women’s products listed in this campaign, as well as Waist Trainers in colors Blue, Green and Purple).
- Size changes are ONLY allowed for Cami Hot Men and Hot Tank Men.
INTERNATIONAL SHIPPING, EXCHANGES AND RETURN
Hot Shaper’s international shipping charges DON’T include:
Additional charges for customs, import, duties, or tax fees must be paid by you. We don’t control these charges and we can’t predict what they might be, as we ship worldwide, and customs policies differ widely depending on destination. Please contact your local customs office.
If you want to exchange or return your International order, please contact us at
Your payment and personal information is always safe. Our secure sockets layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
DOUBTS? OUR SATISFACTION TEAM
IS WAITING TO CHAT WITH YOU!